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Feel free to contact us at any given time and with any question, using the form below. Our support team will try to reply as soon as possible, providing an exceptional service.
Note: Before submitting a question, please kindly seek your answer in our F.A.Q Page. We estimate that 97% of all our support requests could of been quickly resolved over there.
- You can only withdraw amount equivalent in "Available Balance".
- Enter your Secret Pin and Secret Color for a successfull Withdrawal.
- Withdrawal requests can be processed within 48 hours from the time of your request. For extra convenience locate request status timer at your "Transactions" area.
- Still facing issues with Withdrawal system? Contact us right away!
- Missing Deposit? Provide us your Payment Batch details/ screenshot via Support Form
- Bitcoin deposit may take up to several hours to show up in your account.
- For security reasons, referrer data can be changed only by direct request made from both sides (referrer/user).
- Please check sponsor username in the registration page before creating account.
- Cannot find Upline ID despite of using ref link? Contact us with details
What is Secret PIN/Color?
- Secret Pin code is a secure number you have choose in the registration process and Secret Color is applicable when you will use it for requesting withdrawal or modifying your account details.
- Forgot your PIN code/Secret Color? Recover it from settings section of your member area.
Forgot Username or Password?
- Forgot your username or password? You can restore your password by clicking at "Forgot Password" Button.