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Home / Support


Feel free to contact us at any given time and with any question, using the form below. Our support team will try to reply as soon as possible, providing an exceptional service.

Note: Before submitting a question, please kindly seek your answer in our F.A.Q Page. We estimate that 97% of all our support requests could of been quickly resolved over there.

Please read before submiting support request

Withdrawal Problem

  • You can only withdraw amount equivalent in "Available Balance".
  • Enter your Secret Pin and Secret Color for a successfull Withdrawal.
  • Withdrawal requests can be processed within 48 hours from the time of your request. For extra convenience locate request status timer at your "Transactions" area.
  • Still facing issues with Withdrawal system? Contact us right away!

Deposit Problem

  • Missing Deposit? Provide us your Payment Batch details/ screenshot via Support Form
  • Bitcoin deposit may take up to several hours to show up in your account.

Referrer Problem

  • For security reasons, referrer data can be changed only by direct request made from both sides (referrer/user).
  • Please check sponsor username in the registration page before creating account.
  • Cannot find Upline ID despite of using ref link? Contact us with details

What is Secret PIN/Color?

  • Secret Pin code is a secure number you have choose in the registration process and Secret Color is applicable when you will use it for requesting withdrawal or modifying your account details.
  • Forgot your PIN code/Secret Color? Recover it from settings section of your member area.

Forgot Username or Password?

  • Forgot your username or password? You can restore your password by clicking at "Forgot Password" Button.
HAVING QUESTIONS? Look for the answer in F.A.Q Section

Our customer support team will be happy to answer all your questions regarding platform uses and company. Don't forget to provide us your contact details. We will reply you shortly.

Please write your message in English
Show Important Suggestion Only those tickets which were created by an authorized user (directly from your Secure Area) will be set in a higher priority of non-authorized support requests.
In order to get much faster feedback, please login your Secure Area and create a ticket directly from your Laser Online platform profile.

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CONTACT: @laser_support (8:30 AM - 6:00 PM)

E-MAIL: [email protected]

ADDRESS: 801 N King St, Wilmington, Delaware 19801

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